Refund, Cancellation & Returns Policy

Last updated: August 2026

At The Bizz Whiz, we provide website design, digital management, consultancy and other professional services. As our products primarily consist of services rather than physical goods, our refund and cancellation policy differs from that of a traditional online retailer.

Please read this policy before purchasing a service.

1. Website Design & One-Off Services

Website builds, audits, consultancy sessions, product uploads, SEO work, setup services and other one-off services involve time being specifically allocated to your project.

Where you purchase a service online as a consumer, you may have a statutory 14-day cancellation period, subject to applicable UK consumer law.

If you ask us to begin providing the service during this cancellation period, you agree that work may commence before the cancellation period has expired.

If you subsequently cancel after work has started, we reserve the right to charge a reasonable amount for the work already completed up to the point of cancellation.

Where a service has been fully completed during the cancellation period following your express request and acknowledgement, your statutory right to cancel may be lost where permitted by law.

Nothing within this policy affects your statutory rights.

2. Deposits

Where a deposit is required to secure a website build, project or other service, this reserves time within our schedule and allows preparation and project work to begin.

If you cancel after work has commenced, any refund due will take into consideration the work already completed and costs reasonably incurred.

Where the value of work already completed exceeds the deposit paid, additional payment may be due.

3. Business Power Hour & Consultancy Appointments

If you need to rearrange a booked consultation, please provide at least 48 hours' notice wherever possible.

We will make reasonable efforts to reschedule your appointment.

Appointments cancelled with less than 48 hours' notice or missed without notice may be treated as used and may not be eligible for a refund, subject to your statutory rights.

4. Digital Business Audits & Other Prepared Services

Some services involve research, preparation or analysis before a meeting or final document is delivered.

Once this work has commenced at your request, any refund will take account of the work already undertaken.

Once the service has been fully delivered, refunds will not normally be available unless the service is faulty, not provided with reasonable care and skill, or you have another applicable statutory right.

5. Monthly Management Services

Our monthly services may include:

• Essential Website Care
• Growth Website & E-Commerce Management
• Scale Digital Management & Business Consultancy
• Meta Ads Design & Implementation
• Email Marketing & Customer Retention Management
• Marketplace Setup & Management
• Other agreed recurring digital services

Any minimum commitment applicable to a service will be clearly communicated before purchase.

Monthly fees reserve dedicated capacity for your business and cover the work and availability agreed for that billing period.

Unused monthly hours or allowances do not roll over and cannot normally be exchanged for cash or refunded.

Cancellation of a monthly service will take effect in accordance with the notice period or minimum commitment agreed when the service was purchased.

6. Third-Party Costs

Payments made directly to third-party providers are not controlled by The Bizz Whiz and cannot be refunded by us.

These may include:

• Shopify subscriptions
• Domain registration or renewal
• Paid applications
• Meta advertising spend
• Google advertising spend
• Amazon, eBay, Etsy or TikTok fees
• Email marketing platforms
• Payment processing charges
• Other software or subscription services

Any refund relating to a third-party service will be subject to that provider's own terms and conditions.

7. Advertising & Marketing Results

Marketing, SEO, advertising, email marketing and marketplace services are provided with the aim of improving your digital presence and performance.

However, we cannot guarantee specific:

• Sales
• Revenue
• Enquiries
• Advertising returns
• Google rankings
• Website traffic
• Conversion rates
• Marketplace rankings
• Customer retention results

A lack of a particular commercial result does not, by itself, mean that a service is defective or entitle the customer to a refund.

This does not affect your rights where a service has not been provided with reasonable care and skill.

8. Client Delays

Website and digital projects often require information, imagery, product details, account access, approvals or other materials from the client.

If a project is delayed because required information or access has not been supplied, this does not automatically create a right to a refund.

We will work with you to agree reasonable revised timescales.

9. Changes of Mind After Work Has Started

Many of our services are personalised specifically to your business.

If you change your mind about branding, design direction, functionality, products, strategy or other previously approved requirements after work has commenced, additional work may be chargeable.

We will discuss any significant additional costs with you before carrying out work outside the original agreed scope.

10. Problems With a Service

We want you to be happy with the service you receive.

If you believe there is a problem with work we have provided, please contact us as soon as possible and explain the issue.

Where appropriate, we will first seek to investigate and resolve the problem, which may include correcting or re-performing relevant work.

Services supplied to consumers must be provided with reasonable care and skill and nothing in this policy limits your statutory consumer rights.

11. Physical Returns

The Bizz Whiz primarily sells professional and digital services and therefore there is normally no physical product to return.

If physical products are introduced in the future, the applicable returns terms will be provided separately.

12. Refund Processing

Where a refund is agreed or legally required, it will normally be returned using the original payment method.

Processing times may vary depending on your bank or payment provider.

13. Business Customers

Where services are purchased wholly or mainly for the purposes of a trade, business, craft or profession, consumer cancellation rights may not apply.

The terms agreed for the particular project, quotation, order or monthly service will apply alongside this policy.

14. Contact Us

If you would like to request a cancellation, discuss a refund or raise a concern about a service, please contact The Bizz Whiz using the contact details provided on our website.

Please include your name, order or invoice details and a brief explanation of your request so we can assist you as quickly as possible.

Nothing in this Refund, Cancellation & Returns Policy is intended to exclude or restrict any statutory rights that cannot legally be excluded or restricted.